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Privacy Policy

Last updated: March 27, 2026

1. Introduction Tears Heaven ("we," "our," or "us") operates store-tearsheaven.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

2. Information We Collect We collect the following types of information:

  • Personal identifiers: name, email address, shipping/billing address, phone number
  • Payment information: processed securely via our payment providers (we do not store full card details)
  • Order information: items purchased, order history, transaction records
  • Device & usage data: IP address, browser type, pages visited, cookies

3. How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer inquiries
  • Improve our store and product offerings
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

4. Sharing Your Information We do not sell your personal information. We may share it with:

  • Shopify: our e-commerce platform (see Shopify's Privacy Policy)
  • Shipping carriers: to fulfill and deliver your orders
  • Payment processors: to securely handle transactions
  • Legal authorities: when required by law

5. Cookies We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, though some features may not function properly.

6. Data Retention We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

7. Your Rights Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Opt out of marketing communications
Lodge a complaint with a data protection authority (EU/UK customers: your local supervisory authority; California residents: rights under CCPA)
To exercise your rights, contact us at: [your contact email]

8. International Transfers Your data may be transferred to and processed in countries outside Japan, including the United States, where data protection laws may differ. We take appropriate safeguards to protect your information.

9. Children's Privacy Our store is not directed to children under 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us For any privacy-related questions: takahashi@tearsheaven.com